FAQ | MoovinBox — Moving Crate Hire Edinburgh

Booking & payment

How do I book?

Click "Book now" on any page, pick your package, and pay securely online. You'll then get a confirmation with your delivery slot. The whole thing takes about 2 minutes.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe. It's fully secure and you'll get an instant confirmation.

Can I get an invoice?

Yes — email [email protected] and we'll send one across. This is standard for all business bookings.

What if I need to cancel or change my booking?

Just email us as soon as you can. We're flexible — if life happens, we'll do our best to reschedule rather than charge you. Cancellations with more than 48 hours notice before your delivery are fully refunded.

Can I add more crates after booking?

Yes. Email [email protected] before your delivery and we'll add extra crates. We'd rather you have too many than be caught short on moving day.

Delivery & collection

How quickly can you deliver?

We need at least 48 hours' notice to arrange delivery. Book today and we can typically deliver the day after tomorrow — you'll choose your slot at checkout. Moving urgently? Email us and we'll do everything we can to help.

Is delivery and collection included in the price?

Yes, always. Every package includes free delivery to your door and free collection when you're done. No hidden charges.

How long do I get to keep the crates?

All packages start at 2 weeks hire — plenty of time to pack, move, and settle in. You can choose 2, 3, 4, or 5 weeks at checkout. Need even longer? Just get in touch.

How does collection work?

There's no need to book a return slot yourself. We'll be in touch a few days before the end of your hire period to arrange a convenient collection time. We're flexible — a day or two either way is no problem.

Do I need to be in for delivery?

Ideally yes — crates are heavy and we stack them where you want them. If you can't be in, let us know and we'll arrange a safe drop location.

What if I need to extend my hire?

Just email us. We're flexible as long as crates aren't needed elsewhere. Extensions are billed per week rather than per day.

The crates

Do lids come with the crates?

Yes, every crate includes a lid that clicks on securely. You can stack fully loaded crates six high without worrying.

How much weight can the crates hold?

Each crate holds up to 30kg. They're the same heavy-duty plastic used by professional removal firms — far stronger than cardboard.

What can I pack in them?

Almost anything — books, clothes, kitchen items, fragile items with wrapping, files, small appliances. Please don't pack liquids without sealed containers, or anything corrosive that could damage the plastic.

Do I need to clean the crates before return?

Just give them a wipe if they're muddy or messy. We clean and sanitise everything between hires, so no deep-clean needed from you.

What if a crate gets damaged?

Normal wear and tear is fine. If a crate is significantly damaged through misuse, we'll get in touch to discuss it — but it rarely happens.

Coverage & areas

Where do you deliver?

We cover all Edinburgh EH postcodes — from EH1 in the city centre out to EH41 in East Lothian — plus surrounding areas including Musselburgh, Dalkeith, Loanhead, and Penicuik. If you're not sure, just email us — we rarely say no.

Do you deliver to both my old and new address?

Delivery is to one address and collection from another — so yes, we can drop to your current home and collect from your new one. Just let us know both addresses when you book.

I'm moving into Edinburgh from outside. Can you help?

Absolutely. We can deliver to your Edinburgh address and collect from there too. If you need crates at your departure point, email us and we'll see what we can do.

Business moves

Do you handle office relocations?

Yes — office moves are a big part of what we do. We have packages for small offices (up to 5 desks) through to large relocations with 100+ crates. We can also provide invoices and work around your business schedule.

Can you accommodate out-of-hours or weekend delivery?

We can often accommodate evenings and weekends for business moves. Email us with your requirements and we'll do our best.

Can we get a custom quote for a large move?

Absolutely. For anything outside our standard packages, email [email protected] with your requirements and we'll put a quote together.

Crates vs cardboard boxes

Why hire plastic crates instead of buying cardboard boxes?

Plastic crates are stronger, stackable, and waterproof — they protect your belongings better than cardboard, which can collapse or get soggy. They also save you money: no buying boxes you use once and throw away. And because we collect them afterwards, there is nothing to break down or recycle. It is cheaper, easier, and kinder to the planet.

How many crates do I need for a 1 bedroom flat?

A 1 bedroom flat typically needs 15–25 crates depending on how much you have accumulated. Our 1 Bedroom package is designed for this and includes the right number for an average move. If you are a minimalist or have already decluttered, you may need fewer — contact us and we can advise.

How many crates do I need for a 2 bedroom home?

A 2 bedroom home usually needs 25–40 crates. Our 2 Bedroom package covers the typical range. Homes with a lot of books, kitchen equipment, or storage tend toward the higher end. We would rather you have a few spare than run out on moving day.

Are plastic moving crates better than cardboard boxes for Edinburgh tenement flats?

Yes — tenement stairs are narrow and steep, and our crates are designed to be carried and stacked efficiently in tight spaces. They have built-in handles, uniform dimensions so they stack safely, and lids that clip on securely. Cardboard boxes vary in size, weaken under weight, and are much harder to manage on a tight staircase.

Is crate hire cheaper than buying cardboard boxes in Edinburgh?

For most moves, yes. A typical 1 bedroom move might need 20 cardboard boxes costing £40–£60 to buy, plus the time and hassle of breaking them down afterwards. Our Studio package starts from £30 and includes delivery, collection, and lids. The larger the move, the more you save compared to buying cardboard.